Turning Customer Support Into Profitable Marketing Channel
In this episode of the podcast we talk to Chris from Gorgias on: How Gorgias differentiates itself from…
Ultimate Customer Service Guide for Ecommerce
Over the past decade, the popularity of online shopping has grown exponentially and made the eCommerce industry grow…
Round up of E-Commerce Quotes for 2020
The year 2021 is at the doorstep. Before bidding adieu to 2020, let us round up some of…
Who Are Repeat Customers and How To Gain Them For Your eCommerce Store?
Typically, most eCommerce businesses mainly look to gain new customers and allot as much as 80 percent of…
10 Best Ways to Increase Customer Engagement in eCommerce
Your eCommerce store is way more capable of offering customers unique services than you imagine. However, despite having…
What is a Branded Order-tracking Page and How do they Improve Retention?
If you own an eCommerce business, your relationship with customers is not limited to their purchase of a…
What Are Delivery Exceptions and How Should Brands Handle Them?
On-time order delivery is one of the most crucial aspects of eCommerce businesses to ensure customer satisfaction. However,…
What Does “Shipment in-Transit” Mean?
When the tracking status of a shipment shows “In Transit” status, it means that the parcel is on…
How To Create The Best Order Confirmation Email For Your eCommerce Store?
Besides various other automated messages such as thank you emails, welcome emails, or shipping-related emails, an order confirmation…
What Are Shipment Notifications And Why Are They Critical For eCommerce Customer Success?
In the highly competitive eCommerce market, a brand’s ability to provide customer experience (CX) makes a huge difference.…