Post-purchase follow-up emails with amazing subject lines can work wonders. <\/p>\n\n\n\n
They catch customer attention, maintain a good communication flow, encourage a website revisit, and build strong connections.<\/p>\n\n\n\n
Here\u2019s a list of 10 post-purchase email subject lines that could work for enhancing your customer\u2019s post-purchase experience. <\/p>\n\n\n\n
- Yay! We have shipped your order!<\/li>
- Your Doorbell can Ring Anytime Soon!<\/li>
- A Huge Thanks for Shopping with Us Today!<\/li>
- Can we have a moment to know about your shopping experience?<\/li>
- Here\u2019s your gift to you from us: 25% off on your next order<\/li>
- Ready to re-stock\/ reorder?<\/li>
- Rate your purchase on a scale of 5!<\/li>
- Wow! You do have great taste.<\/li>
- Thanks for Your Purchase. We\u2019re Glad to Have You.<\/li>
- The Happiness of Your Order Confirmation is here!<\/li><\/ul>\n\n\n\n
So, get inspired and choose some of the best subject lines for your next post-purchase email.<\/p>\n\n\n\n
5 steal-worthy BFCM Post Purchase Email Templates <\/h2>\n\n\n\n
Every purchase of your BFCM weekend must end with awesome post-purchase emails.<\/p>\n\n\n\n
Think of the BFCM sale as your golden chance to build relationships with customers. So, what could be better than post-purchase emails?<\/p>\n\n\n\n
Post-purchase emails can include order confirmation, follow-up, post-purchase survey, and much more. <\/p>\n\n\n\n
So, we have compiled a list of 5 post-purchase email templates that you can utilize in the next BFCM sale.<\/p>\n\n\n\n
1. Order Confirmation emails<\/h3>\n\n\n\n
Right after your customer makes a purchase, what\u2019s the first post-purchase email you should send?<\/p>\n\n\n\n
It is an order confirmation email (No points for guessing!)<\/p>\n\n\n\n
After a transaction is complete, ensure that the order confirmation reaches the customer\u2019s inbox right away. This will ensure your customer\u2019s peace of mind and reduce your order-related phone calls.<\/p>\n\n\n\n
Thanks to the Shopify post-purchase email that you can automate order confirmation emails easily. <\/p>\n\n\n\n
Include all order details \u2013 order number, shipping\/billing address, billing summary, expected delivery, and purchase description in your order confirmation email. <\/p>\n\n\n\n
Have a look at this order confirmation email by Burst.<\/p>\n\n\n\n
<\/figure>\n\n\n\n
Source: Blog.smile.io<\/a><\/p>\n\n\n\n
What we liked the most is that the email is detailed and fuss-free. It\u2019s easy on the eyes with a \u2018view order\u2019 CTA.<\/p>\n\n\n\n
2. Post-purchase Customer Support<\/h3>\n\n\n\n
The list of post-purchase email templates is never complete without a post-purchase customer support email. <\/p>\n\n\n\n
Customer support is something that can turn your business around if done right. When it comes to offering customer support, brands provide live chat, 24 hours call support, etc. <\/p>\n\n\n\n
But doing something unique will have greater rewards. Agree?<\/p>\n\n\n\n
Here\u2019s SEMrush taking that extra care to provide the perfect customer support experience. <\/p>\n\n\n\n
<\/figure>\n\n\n\n
Source: Loopreturns.com<\/a><\/p>\n\n\n\n
What SEMrush does is that it offers a customized after-purchase product demo. As soon as you begin working with SEMrush, the SEO hero provides a demo to get started.<\/p>\n\n\n\n
During the demo, you can resolve your queries and know about the support resources to help you further. In a bit of a chat bubble, SEMrush guides you to its entire world. <\/p>\n\n\n\n
The bonus point is that SEMrush has a highly well-established knowledge base. They have adequate resources to help you move forward in case you get stuck. <\/p>\n\n\n\n
3. Review Request Email<\/h3>\n\n\n\n
Appreciation keeps you going, and criticisms tell you where to improve. That\u2019s what feedback is for. <\/p>\n\n\n\n
After a customer has received their product, it\u2019s always a great gesture to check on them. You can send emails asking how their shopping experience was or did the purchase live up to their expectations. <\/p>\n\n\n\n
Honest feedback from customers can help you make necessary changes with the product or service. <\/p>\n\n\n\n
At times, customers do not take the hassle of reaching out if they experience trivial issues during their shopping. <\/p>\n\n\n\n
But if you reach out proactively, they are likely to speak about those issues. Hence, you can ensure preventing those issues from recurring.<\/p>\n\n\n\n
Here\u2019s an example of a post-purchase experience email.<\/p>\n\n\n\n
<\/figure>\n\n\n\n
Source: Blog.smile.io<\/a><\/p>\n\n\n\n
We came across this superb after-purchase email template by Bellroy. <\/p>\n\n\n\n
What we like is that Bellroy has focused on its communication more than the look of the email. <\/p>\n\n\n\n
The content is engaging. It has been center-positioned to draw attention. The cherry on the cake is that customers can rate the brand then & there. No external links. No CTAs. The feedback process has been made super easy. <\/p>\n\n\n\n
4. Post-purchase Loyalty<\/h3>\n\n\n\n
Just offering customers a loyalty program might not work well to make them stick to your brand. There are several factors that you must consider;<\/p>\n\n\n\n
\u2212 customer engagement<\/p>\n\n\n\n
\u2212 flow of communication<\/p>\n\n\n\n
\u2212 brand image etc.<\/p>\n\n\n\n
What we mean is that your loyalty program must make the above factors pop. <\/p>\n\n\n\n
Take, for instance, the brand \u2013 Chubbies. <\/p>\n\n\n\n
Like its name, the brand has a fun presence. This fun-loving image has made Chubbies build a strong community of engaged customers. These loyal groups of customers easily communicate with the brand via emails and social media. <\/p>\n\n\n\n
Communication becomes like a breeze when you have an engaged community of customers aligned with your brand. <\/p>\n\n\n\n
Here is exactly where your loyalty program can come in to complete the post-purchase engagement ritual.<\/p>\n\n\n\n
<\/figure>\n\n\n\n
Source: Loopreturns.com<\/a><\/p>\n\n\n\n
What we love is that Chubbies has walked the extra mile for customer loyalty. <\/p>\n\n\n\n
From creating an account to making the first purchase – Chubbies has a reward for almost every action. <\/p>\n\n\n\n
5. Re-stock Reminders<\/h3>\n\n\n\n
If most of your products require a refill, why not remind customers about it once in a while?!<\/p>\n\n\n\n
Sending reorder reminder emails works well for brands selling products having a lifespan of anything less than a year.<\/p>\n\n\n\n
For example, you sell a wellness supplement that generally lasts for a month. After a month, you can send customers who have bought the product emails asking if they would like a refill soon.<\/p>\n\n\n\n
The same can apply to pet food, office supplies, baby food, makeup products, cleaning supplies, and much more. <\/p>\n\n\n\n
Here\u2019s an example reminder email by Graze Shop that has our heart!<\/p>\n\n\n\n
<\/figure>\n\n\n\n
Source: Blog.smile.io<\/a><\/p>\n\n\n\n
The \u2018time to re-stock\u2019 by email Graze is simple, clean, yet eye-catching. <\/p>\n\n\n\n
We love how Graze has attached product pictures with a two-liner text and CTAs, making the reminder email subtle but effective. <\/p>\n\n\n\n
Improve post-purchase experience with ShippingChimp<\/a> <\/h2>\n\n\n\n
Handling post-purchase experience can be tricky? Especially when you have a lot on your plate. Why not go for a platform like ShippingChimp? It will help you create an exceptional shopping experience without spending a long time building and planning a shipping strategy. <\/p>\n\n\n\n
Here\u2019s how it can help you: <\/p>\n\n\n\n