Delivery dispute portal
Take control of order fulfillment and eliminate delivery anxiety among shoppers.
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Lost and damage management
Make delivery exception reporting frictionless
Assist customers who wish to report a subpar delivery experience. Manage loss and damaged item claims with superior efficiency. Handle delivery exceptions without shifting the responsibility to your shipping partner.
Optimize shipping costs
Establish a systematic process to handle lost and damaged shipments
Loss and damaged shipment can cut into your profit margin. Act swiftly to claim refunds for shipments damaged during transit or packages reported as missing.
Post-purchase customer experience
Transform customer’s delivery experience
Don’t let a single poor delivery experience ruin your brand reputation. Deliver an exceptional delivery experience with a self-serve portal for fielding refund requests.
Lost and damage management
Make delivery exception reporting frictionless
Assist customers who wish to report a subpar delivery experience. Manage loss and damaged item claims with superior efficiency. Handle delivery exceptions without shifting the responsibility to your shipping partner.
Optimize shipping costs
Establish a systematic process to process lost and damaged items
Loss and damaged shipment can cut into your profit margin. Act swiftly to claim refunds for shipments damaged during transit or packages reported as missing.
Post-purchase customer experience
Transform customer’s delivery experience
Don’t let a single poor delivery experience ruin your brand reputation. Deliver an exceptional delivery experience with a self-serve portal for fielding refund requests.
With Shippingchimp you can
▼95%
Reduce “Where is my order” calls
▲57%
Increase customer experience
▲90%
Boost purchase rate
▼15%
Reduce returns
What our customers say about us:
Dave Simon
Ecommerce Manager
With ShippingChimp we were able to offer convenience and authenticity on every order delivery. Finally a service to create an experience that our customers deserve.
Andrea Winter
Logistics Manager
ShippingChimp has helped us drastically reduce the number of customer calls. This has resulted in forming a lean service team while not compromising on quality.
Roger Stevens
Supply Chain Director
Order returns are a major hassle to our business. Our returns are lower now. Shipping Chimp’s reporting and analytics notifies about every exception allowing us to proactively handle them.