Take Control Of Your Brand's Customer Experience
Automate, integrate, collaborate to supercharge your customer experience
Readily integrates with your favorite eCom apps
What can you do with ShippingChimp
360-degree shipment visibility
Get real-time insights into every shipment across shipping carriers through various geographies.
Predictive delivery analytics
Forecast delivery exceptions such as delays even before they happen to drive down costs and increase customer satisfaction.
Real-time exception handling
Improve customer touchpoints with custom branded order-tracking page and capture valuable customer feedback
Seamless RMA process
Facilitate online dispute filing for missing, damaged, or return shipments. Simplify return process to win customer loyalty.
Shippingchimp for Customer-experience
Customize order-delivery alerts
Replace your shipping carrier’s boring messages with tailor-made alerts. Design delivery-notifications that resonate with your unique brand voice.
Host your brand's order tracking page
Own the last-mile delivery experience of your shoppers. Facilitate shoppers to track their order on your portal.
Drive repeat purchases with relevant offers
Display your best selling products on your order tracking page. Make smart product recommendations.
ShippingChimp for Customer Support
Reduce WISMO calls ( where is my order?)
Inform shoppers of delivery exceptions automatically. Create triggers for shipment transit activity such as delays, failed attempted delivery or package awaiting pick up.
Resolve tickets faster
Get real-time delivery details within your helpdesk. Let your agents access contextual order-delivery information without switching tabs.
Enable proactive customer service
Anticipate delivery issues and address them before customer complains. Empower your agents with predictive delivery analytics to WOW customers.
Shippingchimp for eCommerce Logistics
Stay on top of crucial metrics
Measure shipping carrier’s on-time delivery rate. Categorise and configure rules to assess your shipping spend. Generate reports on shipping performance operations.
Single source of truth for all shipments
Get a 360-degree visibility into shipments across carriers in all geographies. Share and collaborate on key logistics decisions.
Integrate with API and Webhooks
Tranform ShippingChimp into your extended logistics arm. Integrate with your in-house tools through webhooks and rest APIs.
With Shippingchimp you can
▼95%
Reduce “Where is my order” calls
▲57%
Increase customer experience
▲90%
Boost purchase rate
▼15%
Reduce returns
Trusted by thousands of fast-growing eCommerce stores
What our customers say about us:
Dave Simon
Ecommerce Manager
With ShippingChimp we were able to offer convenience and authenticity on every order delivery. Finally a service to create an experience that our customers deserve.
Andrea Winter
Logistics Manager
ShippingChimp has helped us drastically reduce the number of customer calls. This has resulted in forming a lean service team while not compromising on quality.
Roger Stevens
Supply Chain Director
Order returns are a major hassle to our business. Our returns are lower now. Shipping Chimp’s reporting and analytics notifies about every exception allowing us to proactively handle them.
