eCommerce businesses are inundated with ” Where is my order” calls like never before. In order to stay on top of customers’ order location, your support team needs to closely monitor the FedEx or UPS tracking status. It is not enough to read the status, it is critical to understand what the tracking stauses mean.
Here’s a list of 50 FedEx and UPS tracking status messages that every eCommerce support team must understand to offer the best customer service.
1. Item processed
It means the item has gone through the electronic transmission for the shipment details and billing information from the sender. Once the shipment moves along the FedEx/UPS network, the tracking status will be updated.
2. Item available for pick-up
This status indicates that the carrier has not delivered the package to the customer’s address, rather held it at the delivery facility. Often FedEx/UPS notifies the customer about the reason for not delivering the package, such as an inaccurate address, customers are not available, etc.
3. Item arrived
The package or shipment has arrived at the local FedEx/UPS facility for the final delivery.
4. Shipment received at the originating postal facility
It means that the parcel you dropped for shipping to the customer was accepted by the originating postal service.
5. Item departed
The package was at a sorting facility and is now on the way to the buyer’s location for final sorting and delivery.
6. Item in transit to Post Office
The item has been processed or transported to the customer’s nearest post office facility.
7. Out for delivery
The package has reached the local FedEx/UPS facility for delivery and has been handed over to a driver. The items are usually delivered during business hours, and by the closure of the commercial address. The carriers will make up to three delivery attempts, excluding weekends and holidays.
8. Item in transit
Your shipment is moving within the FedEx/UPS network and on the way to its final destination. It may not always mean that the package is in a moving vehicle, such as an aircraft, truck, or maybe at a FedEx/UPS facility.
9. Item accepted
This scan indicates that an item has been accepted and processed through the scanning and sorting facility.
10. The item on hold at the recipient’s request
If you have instructed the carrier to hold the package and deliver it at your convenient time.
11. Item successfully delivered
The package has reached its destination and a FedEx/UPS driver has delivered it at the customer’s address, and the date/time of delivery has been recorded. In the US and Canada, for deliveries to residential customers, which do not require a signature, the driver may leave the package in a safe place, such as the front porch, back porch, side door, or garage area.
12. Shipment received at the originating postal facility
It means that the package you sent to the customer has been dropped off at the originating postal facility, and it has accepted the package.
13. Electronic information submitted by shipper
It means that the label/payment information has been recorded electronically and submitted by the sender or shipper.
14. Import Scan
The package or shipment has cleared import procedures in the receiving country.
15. Signature obtained
It means a FedEx/UPS driver has completed the delivery and obtained a signature of the recipient, or a neighbor or another individual at the customer’s location might have signed for the shipment.
16. Warehouse Scan
The warehouse scan means that a machine has scanned the address label on the package after it arrived at a FedEx/UPS warehouse facility.
17. Voided Information Received
It means the shipper logged into their online account and marked the item or shipment as voided. It indicates FedEx/ UPS is never going to receive the package for shipment and the shipper would not be charged for the item.
18. Shipment held – Available upon receipt
After paying the import duty fees, if the tracking status still shows this message, you and the customer need to wait for a specific period that the carrier suggests. Once the payment receipt is available, the package will be delivered automatically.
19. Arrived at the delivery facility
It means the package has arrived at the delivery facility, and usually, it goes out for delivery in a couple of days.
20. Delivery Exception-related Tracking Statuses
The shipment is currently within the FedEx/UPS network. However, there is a change to the scheduled delivery date due to an unforeseen event. If a change in delivery date happens, the tracking status will reflect the new delivery date.
21. The receiver has moved. We will deliver the package to the receiver’s new address.
As per the request of the customer, FedEx/UPS will process the package and send it to the customer’s new address due to relocation.
22. Clearance delay
Clearance delay happens when a shipment is held up at customs or the border. This will pose a challenge if you need to send items to customers for same-day delivery. You need to look into the reason for clearance delays and how to avoid them in the future.
23. Verifying recipient’s address; possible delay
It means a delivery agent is verifying the recipient’s address. The recipient’s item will go out for delivery once the carrier verifies and correct any issues with the address. If the carrier cannot verify the address, it will return the item to the sender.
24. Item rescheduled for delivery next business day
It means FedEx/UP has rescheduled to deliver the item the next business day either by the customer’s request or for some other reason. The item has been sent back to the nearest delivery facility until the delivery.
25. Delivery delayed to next business day
It means the delivery is delayed for a specific reason and will be delivered in the next business day. For example, if the package could not be delivered on Saturday, it will be delivered on Monday when the carrier will resume work after the weekend.
26. Item re-routed due to processing error; possible delay
Processing error often means some error during the data entry occurred, and now an agent will manually read it to fix the issue. Give it a few days.
27. Delivery may delay due to transportation delay
The transport delay often refers to the time a package takes for the gate input changes to show up at gate outputs. Various transport delays happen due to this. In other circumstances, a transport delay means some interruptions or challenges during the transportation of the package, causing a delay.
28. Item redirected to recipient’s new address
It means the shipper sent the parcel to a customer’s old address, and now the carrier has been instructed to send it to the recipient’s new address. For this, the carrier has to scan and re-label the package. Technically redirecting an item happens when the recipient moves to a new location.
29. A mechanical failure has delayed delivery. We are adjusting plans to deliver your package as quickly as possible.
Due to some technical error or mechanical failure, the delivery has been delayed, and the carrier is adjusting plans to deliver the package as fast as it can. The carrier will sort out the issue and will contact the sender or the recipient about the delivery.
30. Attempted delivery. Notice card left indicating where the item can be picked up.
Sometimes FedEx/UPS may not be able to deliver an item despite their attempt. In those cases, the driver leaves a notice card from where the customer can pick up the package. If the customer has requested the “card for pickup” option, the item must be picked up from a FedEx/USP facility.
31. Delivery may delay due to extreme weather conditions
It happens when the delivery of a package may be delayed anticipating extreme weather conditions while in transit. Although, such a notification does not necessarily mean a late shipment.
32. Severe weather conditions have delayed delivery
It usually means severe weather conditions somewhere in the path of delivery. This could occur at the origin, in transit, or at the destination, which may delay the delivery.
Returns-related Tracking Statuses
33. The receiver has canceled the product order and refused delivery
It means that the recipient has already canceled the order and refused to receive the shipment. If the recipient does not get any information about the cancellation or the delivery, he/she is not supposed to receive it.
34. Return label created
It means the carrier has not scanned a package into its system yet and instead, has created a return label to send it back to the sender, as the customer wants to return it.
35. The item has been successfully returned to the sender
This could happen when a customer makes a return request or due to an incomplete delivery address, the carrier has successfully returned the package to the sender.
36. Item arrived damaged. Sent for further processing
It means the item has arrived damaged at a FedEx/UPS facility, and it has been sent for further processing to initiate return/replacement.
37. Final Notice; Item will be returned to the sender if not collected within 10 days
It means the FedEx/UPS driver has attempted to deliver the package and left a notice, but the recipient has still not collected it. If the item is not collected within 10 days, it will go back to the sender.
40. The item was unclaimed by the recipient. The item being returned to the sender
It means the package is at a FedEx/UPS facility, and no one has claimed it. These carriers usually leave a note for the recipient to pick up the item. This did not happen, and the unclaimed item has been returned to the sender.
41. The item being returned to the sender. Valid proof of age identification not provided
The recipient will need to submit a valid government-issued ID (driver’s license or passport or ID) for age identification while picking up a package at a FedEx/UPS pickup point. The recipient’s full name on the ID must match with the name on the package label.
42. Item being returned to sender. Incomplete address
The address of the recipient is incomplete, due to which the package has been returned to the sender.
International Delivery Tracking Statuses:
43. International shipment release
FedEx/UPS tracking status indicates the customs officials have processed and released in the recipient’s country. This status applies only to international shipments sent via FedEx/UPS.
44. Item has arrived in a foreign country
It means a package has been dispatched or departed from its country of origin and has arrived at its destination country and pending customs verification.
45. International item released from Customs
It means an international shipment has gone through customs formalities, with or without payment of duties or taxes, and is ready to move on.
46. International item mailed in the originating country
This status shows up when international shipping via FedEx/UPS has been mailed in the originating country, and it will soon be on the way to the destination country.
47. Item transferred to a partner
This means that a third-party shipping carrier initially picked up the item. The carrier will partially transport the item and transfer the item to a FedEx/UPS hub for the “last mile” delivery.
48. Item presented to customs
It means an international shipment has been presented to and handled by the customs. Simply put, the customs have processed the package.
49. Item has been sent to customs in the destination country
An item has been shipped from the originating country and is handed over to customs in the destination country.
50. International item released from Customs
After an international shipment clears customs in the destination country, it will be ready to go through the delivery process. The package will go to a FedEx/UPS delivery hub, go through sorting, and make its way to the final destination.