Top Customer Experience KPIs And Metrics to Record and Analyze in 2022
Customer experience is an integral part of every business’ success. One of the major deciding factors for customers…
Post-purchase Experience Management
No matter how good your products are, the delivery experience of customers must be perfect. In the current…
What is e-Commerce personalization and the best strategies to improve it in 2021?
For the longest time, eCommerce stores are thriving to create winning personalization strategies to boost their conversion rates.…
WISMO: What does it mean? and How to reduce it?
WISMO stands for “Where is my Order?”. eCommerce store owners can observe the customers asking this question very…
What is Post Purchase Dissonance? Best 5 tips to reduce it in 2021
Shopping for a product is pretty much thrilling, right? Until uncertainty kills it all! Uncertainties like packages not…
8 Shipping confirmation email templates you must use to power up your customer experience
We all know that every online store should send shipping confirmation emails or order confirmation emails. But, have you…
How to Communicate Shipping Delays to Customers in 2021
There’s nothing more frustrating for customers than receiving a message that says ‘your shipment will be delayed’. While 40%…
Ultimate Customer Service Guide for Ecommerce
Over the past decade, the popularity of online shopping has grown exponentially and made the eCommerce industry grow…
Who Are Repeat Customers and How To Gain Them For Your eCommerce Store?
Typically, most eCommerce businesses mainly look to gain new customers and allot as much as 80 percent of…
10 Best Ways to Increase Customer Engagement in eCommerce
Your eCommerce store is way more capable of offering customers unique services than you imagine. However, despite having…