Post Purchase Touchpoints: Thinking Beyond Email Nurture Strategy
It costs 7 times to acquire a new eCommerce customer than to retain an existing one. This means…
Look Beyond The Buy Button To Boost eCommerce Revenue
eCommerce brands are obsessed with customer journey:- from the moment a prospect lands on your website till checkout.…
Impact Of COVID-19 On Consumer Behavior
The onslaught of the Coronavirus outbreak completely upended our lives and disrupted business as usual. With worldwide lockdowns,…
Why Must Your eCommerce Brand Absolutely Have A Branded Order-Tracking Page?
The rise in online shopping has led to a boom in the delivery economy. According to FedEx’s executive…
5 eCommerce Brands That Have Steal-Worthy Return Policies
According to one estimate, eCommerce return rates have spiked by 95% in the last 5 years. In the…
The Ultimate Guide to Increasing eCommerce Purchase Repeat Rates
Satisfaction is a rating. Loyalty is a brand -Shepp HykenCustomer Service Expert A surefire way to build loyalty…
FedEx, UPS Returns:10 Ways To Handle eCommerce Returns
FedEx and UPS Returns are probably the worst things to deal with – they gut conversion rates, aggressively…
USPS, UPS, FedEx Damaged Packages: How Can Brands Deal With Them?
The pandemic has had a debilitating effect on order-fulfillment. Even major shipping carriers such as FedEx, UPS and…
Why Does Expected Order-Delivery Date Matter To Your eCommerce Store?
Ever since the world went into a lockdown mode, consumers from all over the world have shifted their…
Why Must You Track USPS, UPS, and FedEx Shipments?
The current pandemic has disrupted the state of eCommerce. It has induced a massive surge in online orders…