How to Communicate Shipping Delays to Customers in 2021
There’s nothing more frustrating for customers than receiving a message that says ‘your shipment will be delayed’. While 40%…
What is a Branded Order-tracking Page and How do they Improve Retention?
If you own an eCommerce business, your relationship with customers is not limited to their purchase of a…
What Are Delivery Exceptions and How Should Brands Handle Them?
On-time order delivery is one of the most crucial aspects of eCommerce businesses to ensure customer satisfaction. However,…
What Does “Shipment in-Transit” Mean?
When the tracking status of a shipment shows “In Transit” status, it means that the parcel is on…
What Are Shipment Notifications And Why Are They Critical For eCommerce Customer Success?
In the highly competitive eCommerce market, a brand’s ability to provide customer experience (CX) makes a huge difference.…
5 Easy Ways to Create Shipping Labels
E-commerce businesses are always racing against time. It is a time-sensitive business, where customer satisfaction largely depends on…
50 FedEx &UPS Tracking Statuses That Every eCommerce Support Team Must Know
eCommerce businesses are inundated with ” Where is my order” calls like never before. In order to stay…
FedEx Delivery Exceptions To Look Out For In 2021
In the thriving e-commerce industry, one major aspect for businesses to have a competitive edge is timely delivery.…
Why Does Expected Order-Delivery Date Matter To Your eCommerce Store?
Ever since the world went into a lockdown mode, consumers from all over the world have shifted their…
Why Must You Track USPS, UPS, and FedEx Shipments?
The current pandemic has disrupted the state of eCommerce. It has induced a massive surge in online orders…